Registration is by invitation. You will receive an email with a personal invitation or a category registration link — open it, complete the form, and submit. Your application then enters the approval workflow.
What is my registration number and where do I find it?
A unique registration number (e.g. SC-XXXXXX) is issued when your registration is received. It is shown on your confirmation screen and email — keep it safe, as you use it together with your email to sign in to the guest portal.
How does the approval process work?
Every application passes through one or more review stages (accreditation, security, and where relevant travel). Nothing proceeds until the current stage reviewer approves it. You are notified by email/SMS when your status changes, and you can track it in the guest portal at any time.
How do I request a flight or hotel?
Sign in to the guest portal and use the Flight request and Hotel request sections. Requests are matched to your category entitlements and confirmed once approved by the travel team — you will see options and confirmations in the portal.
What documents do I need for a visa?
Typically a passport valid for at least six months and a recent photograph. Upload them in the guest portal under Documents; the visa team will review them and issue an invitation letter or advise if anything else is required.
Where and when do I collect my badge?
Once your accreditation is approved and your badge is printed, collect it from the accreditation desk at the venue (or your hotel desk where announced) with the ID document you registered with. Badges are personal and non-transferable.
Can someone register on my behalf?
Yes — authorised delegates (e.g. owner representatives, stable managers, travel agents) can be given a delegated entry link to submit registrations for their group. Each registrant is still reviewed individually.
Can I update my details after submitting?
Some details are locked once submitted to protect the review process. Sign in to the portal and raise a support ticket to request a change — the team can unlock your record if needed.
What if I can no longer attend?
Please decline via your invitation link or inform guest services through the portal as early as possible so travel and accommodation can be released.
How do I contact support?
Use the Support section in the guest portal to open a ticket — the guest services team acknowledges and resolves tickets within published SLA times. Urgent on-site queries can be raised at any guest services desk.
